Viking Reviews and Testimonials
I would like to let you know how pleased my husband and I are with the excellent repair service experience we recently had with Mr. Arturo Gonzalez from AGS Appliance Service located at 350 Rt. 46 East in Rockaway, NJ. From the minute I called for service on our Viking dishwasher, I was impressed with their operation. Marie, who answered the phone, was extremely pleasant and helpful. Within 24 hours a mutually satisfactory appointment was set up for the following day. When Arturo arrived to fix our dishwasher, we were immediately impressed with not only his prompt assessment of the dishwasher problem, but his courteous manner. Needless to say, we have, over the years, dealt with (several repair service employees, both Viking's and other manufacturers', but Arturo is by far the most pleasant, respectful and efficient technician whom we have encountered. He is truly an asset to the Viking organization. P.S. Our dishwasher is working perfectly!
August 2, 2014
We just built a new home in Kansas. Viking appliances are not main stream choices here, but I had read about the 3 year warranty they provide, so I decided to go with the whole line. I got a Viking professional cooktop because I wanted induction. The dishwasher, refrigerator, microwave and range are what used to be called the D3 line (a little less expensive). I was somewhat apprehensive because I have seen quite a few negative reviews about Viking, but no other line offered the 3 years of warranty so I jumped in. I have been delighted with the quality and appearance. My dishwasher still dries plastic pretty well, and a lot of the higher end new dishwashers do not (just be sure to keep the rinse agent cup full). The induction top boils water in 45 seconds and the controls are very responsive to whatever I need to use the cooktop for. The oven has true convection and is very easy to use (just turn the dial to convection) and I can broil steaks with the door shut, which really cuts down on smoke in my kitchen. These appliances are good and I will definitely buy again.
Newton, Kansas - July 25, 2014
Just want to say that I love my Viking range. I should have bought one years ago. I believe mine is 5 years old. It's fabulous. Thank you.
Heather W. Locke
July 21, 2014
A month ago I sent you a letter, by way of fax, listing my extreme frustration with my Viking products and my experience with Viking customer service and repair. I would like to follow up that letter with a letter of sincere gratitude for the recent service I received. While I expected some response from your company, I did not expect to be treated so well.
I was surprised and impressed when I received a phone call from customer service representative, Showanda Young, the day after I faxed my letter. She informed me that the needed replacement parts would arrive the next day and the technician, Scot Bedford, would arrive two days later to make the necessary repairs. Everything happened just as Ms. Young said.
Mr. Bedford spent a great deal of time in my kitchen making sure that my refrigerator and my ovens worked properly. My ovens are working better than they ever have. I am very appreciative of his expertise, attention to detail and his sacrifice to drive all the way to Iowa just for my problem.
I am grateful for the professionalism of Ms. Young, in particular. She was the first person who spoke to me when I was so frustrated and angry. Her professionalism was exemplary. Her follow-up phone calls were timely and pleasant. She is to be commended for representing Viking so well.
The only concern I have now is that I have not been billed. While I recognize that you may be trying to appease a disgruntled customer, I am happy to pay for services rendered and for parts purchased and replaced. If your intention is to absorb the cost of my repairs than I must thank you very, very much. Again, this is an unexpected kindness.
In my previous letter, I mentioned that I would strongly discourage my friends and acquaintances from purchasing Viking appliances. I would like to retract that statement. You have turned me into one of your biggest fans. I didn't think that was possible. You and your employees have my whole-hearted appreciation. I am proud to be an owner of fine Viking products.
Lynne Gorton Cropper
Pleasant Valley, Iowa - July 16, 2014
I intended to write you this letter two weeks ago when Mike Lacombe visited my house in Falmouth, Massachusetts to address concerns I had about a new Viking range which I had purchased about 8 months ago.
You would be able to read about the events that took place in the records. However, after using the oven for the first time, I found it barely heated. Viking asked me to call a certified Viking appliance repair company locally. They told me it needed a new panel which was installed after a couple of weeks. Then there were a few more issues with the temperature light flashing or not going off all. After 6 visits, the appliance repair people told me the temperature would go from 350 to as low as 307 in a cycle. As you can imagine, this temperature change concerned me as it would obviously effect the outcome of a meal.
I was put in touch with Mike, who was patient, genuinely concerned and full of knowledge about the stove. He felt it was important to come to my house to test it himself and assured me if there was a problem with the unit, Viking would not walk away from it. While here, he exhibited the same care and knowledge. In fact, he was passionate about the company, the product and the workings of it! He did all sorts of tests and in the end, came to the conclusion that the test done by the appliance repair person was probably not accurate and possibly their quick step to start replacing parts only made me assume the entire piece was defective.
Please know that Mike is a loyal, honest and extremely knowledgeable part of your company. he taught me so much about the product while here including giving me ideas of how to clean it, care for it, recipes and more!
It was a pleasure to have met with him. He has given me the confidence that the stove is not defective and actually works the way it should.
Thank you for having the great customer service you do!
North Falmount, Massachusetts - April 18, 2014
I am a Personal Chef and Cooking Instructor and I've always wanted a Viking range, finally purchased mine a year ago. I didn't really know what I was missing until I installed this range. It was worth it!
Antioch, Illinios - June 09, 2014
We had spoken on the telephone and through email in the past and you were so kind and considerate in reference with my Viking appliances. Once again I am having difficulty with my refrigerator. Sallie Greenleaf assisted me this morning and I believe she needs to be commented for her patience just for listening to me. She was extremely professional and assisted me with the problem I was having. Once again she is an asset to the Viking company. Please let your boss be aware of this as well.
April 15, 2014
We are writing to express our satisfaction on a warranty claim we made beginning some years ago on our Viking dual convection oven. We have had trouble with it sealed since we purchased it.
The Viking representative assigned to our customer service case was Ms. Lakenya Thomas. We want to let the company know that Ms. Thomas was exceptionally helpful and courteous to us. She was also very professional and patient throughout our matter. We were not passed around, nor was our matter minimized by Ms. Thomas.
We felt it as important to let you know how much we appreciated Ms. Thomas and her assistance in this matter. In the end, she was able to facilitate a fair settlement with us.
Gus and Christie Frangos
Hudson, Ohio - March 29, 2014