All product prices include shipping charges via UPS or Fedex ground. Products which must be shipped by commercial carrier will require additional freight charges and will be noted by that product.

Additional shipping charges apply with shipments outside the 48 contiguous United States and expedited shipping. These additional shipping charges are the responsibility of the purchaser. Please call for pricing.

2nd Day Air charges for shipments inside the 48 contiguous United States are determined based on the total purchase amount. Charges are listed in the table below:

A complete street address is required for delivery. Normal delivery time on in-stock items, unless otherwise noted, takes 7-10 business days. Orders which require a longer than normal delivery time will be noted by that product. If an item is temporarily out of stock, we’ll notify you of shipping delays over two weeks.

Sorry we cannot ship to PO Boxes, or to APO/FPO addresses. Sales Tax will be calculated on your merchandise total on items shipped to Arizona, California, Florida, Georgia, Maryland, Massachusetts, Mississippi, Nevada, Pennsylvania, Tennessee, Texas, Washington, or Wisconsin.

We ship all packages ground unless otherwise instructed. Please call us if you would like your package shipped 2nd Day Air.

How do I return merchandise for credit or exchange?

Viking Online Store guarantees all merchandise against defects and faulty workmanship. Any shipping damage must be reported to the carrier for inspection and a claim filed by the recipient. If you find a problem with your purchase, call us at 1-888-VIKING1 (1-888-845-4641), then press 3 Monday through Friday between 8:00 AM to 5:00 PM Central Time within 14 days of receipt. We will promptly replace the merchandise or refund your money. Either way, we will arrange for a pick up at no charge to you.

If you have issues or concerns regarding your order, please contact Viking Range Corporation ( 1-877-834-8222). For proper credit, items should be shipped prepaid and insured. Please enclose the original packing slip, and briefly explain your reason for the return. Also indicate whether you would like a replacement, exchange or credit. If you do not have your packing slip, please include reason for return and send the package to the following address: A 20% restocking fee will be charged on all returns and exchanges.

Viking Range Corporation
Attn: Ecommerce Returns Department
62301 Hwy 82 West
Greenwood, Mississippi. 38930

Note: For manufacturer’s warranty to apply, Canadian customers should purchase Viking cookware, cutlery, and countertop appliances from an authorized Canadian dealer of Viking Culinary Products. Email   canadianculinary@vikingrange.com to find a dealer nearest you.