Frequently Asked Questions

Have questions about a Viking product? See our Frequently Asked Questions below for the answer you need. Still can’t find the answer? Viking has a toll-free number, 1-888-VIKING1 (1-888-845-4641), which consumers may call to speak with a representative on specific product or service questions.

General Questions
Does Viking sell direct?
How much do Viking products cost?
Are Viking products available for kosher use?
More general questions >>

Cooking Appliance Questions
What is the difference between a Viking open burner and a Viking sealed burner?
Are burner bowls and grate supports dishwasher-safe?
What is the highest BTU rating for a Viking gas burner?
More cooking appliance questions >>

Ventilation Questions
Is the rail option available on all hoods?
What does CFM stand for?
Can my hood be smaller than my cooking product?
More ventilation questions >>

Refrigeration Appliance Questions
Built-In Bottom Mount - VCBB/VIBB/DDBB/DFBB
Side-by-Side - VCSB/VISB/DDSB/DFSB
All Refrigerator - VCRB/VIRB/DDRB/DFRB
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Kitchen Cleanup Questions
Dishwashers - VDB/DFB
Trash Compactors - VUC/DUC/DFC
Disposer - VCFW
More kitchen cleanup questions >>

Outdoor Appliance Questions
Do the Outdoor stainless steel cabinets come with countertops?
What is the difference between E and T-Series Grills?
What are the step-up features from the T-Series to an E-Series grill?
More outdoor appliance questions >>

Safety Recall Information