IMPORTANT PRODUCT RECALL NOTICE

CPSC Press Release
Health Canada Press Release

Viking Range, LLC, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada, is conducting a voluntary recall of certain Viking and Viking (Canada) freestanding gas ranges.

*Model numbers will have additional characters at the end depending on the top configuration and product finish. For example, a VGIC306 with 4 burners in stainless steel will be VGIC306-4B-SS.

**The first six numeric characters in the serial number represent the manufacturing date. For example, a range with serial number 020713C10078316 was produced February 7, 2013.

There have been 75 reports of gas ranges turning on by themselves with three reports of minor burn injuries and four reports of minor property damage resulting in one payment of $850. The failure is caused when liquid seeps into the control panel area. You may continue to use your range; however, caution must be used when cooking or cleaning the surface area to ensure no liquid is allowed behind the control panel and landing ledge. If liquid does get into this area or if the unit turns on by itself, stop using the product immediately and turn off the breaker to the product. Do not attempt to use the product again until the repair has been completed.

PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE IF YOUR RANGE IS SUBJECT TO THE RECALL:

• Locate the model number/serial number on the rating plate on your range which is located in one of three places as noted below:
  1. On the left side panel under the left front grate support/ burner bowl
  2. On the front of the oven cavity below the control panel
  3. On the bottom of the control panel above the door
• 1) 2) 3)
• Determine if your range is affected by using one of the three options below:
  1. Use the chart listed above to see if your model number/serial number is affected.
  2. Use the online form, enter your model and serial number into the appropriate fields, and click "Submit." A notice will display if your range is affected.
  3. Call the Viking toll free recall number 877-929-2581, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST (please have your model number and serial number when calling).

IF YOUR RANGE IS AFFECTED, PLEASE FOLLOW THESE STEPS TO SCHEDULE A FREE REPAIR:

• 1. Write down the model number/serial number of your range.
  2. Call the toll free recall number, 877-929-2581, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
  3. Be prepared to provide the following information:
     • Your name, address, telephone number and email address
     • Model number/serial number of your range

If your range is subject to the recall, Viking will arrange for an Authorized Service Company to contact you to schedule the free repair.

Your safety is of the utmost importance to Viking Range, LLC. We appreciate your support in this effort and apologize for the inconvenience.

Sincerely,
Viking Range, LLC