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IMPORTANT PRODUCT RECALL NOTICE

CPSC Press Release
Health Canada Press Release

Viking Range, LLC, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada, is conducting a voluntary recall of certain Viking and Viking (Canada) freestanding gas ranges.

Model Numbers*

Serial Number Date Codes**

VGIC306

All serial number date codes

VGIC308

All serial number date codes

VGIC366

All serial number date codes

VGIC368

All serial number date codes

VGIC486

All serial number date codes

VGIC488

All serial number date codes

VGIC530 and CVGIC530

All serial number date codes

VGIC536 and CVGIC536

All serial number date codes

VGCC530 and CVGCC530

From 040108 to 010313

VGCC536 and CVGCC536

From 110108 to 010913

VGCC548 and CVGCC548

From 020109 to 010913

VGCC560 and CVGCC560

From 050111 to 010313

VGSC530 and CVGSC530

From 063008 to 063014

VGSC536 and CVGSC536

From 113008 to 063014

VGSC548 and CVGSC548

From 030109 to 063014

*Model numbers will have additional characters at the end depending on the top configuration and product finish. For example, a VGIC306 with 4 burners in stainless steel will be VGIC306-4B-SS.

**The first six numeric characters in the serial number represent the manufacturing date. For example, a range with serial number 020713C10078316 was produced February 7, 2013.

There have been 75 reports of gas ranges turning on by themselves with three reports of minor burn injuries and four reports of minor property damage resulting in one payment of $850. The failure is caused when liquid seeps into the control panel area. You may continue to use your range; however, caution must be used when cooking or cleaning the surface area to ensure no liquid is allowed behind the control panel and landing ledge. If liquid does get into this area or if the unit turns on by itself, stop using the product immediately and turn off the breaker to the product. Do not attempt to use the product again until the repair has been completed.

PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE IF YOUR RANGE IS SUBJECT TO THE RECALL:

  • Locate the model number/serial number on the rating plate on your range which is located in one of three places as noted below:
    1. On the left side panel under the left front grate support/ burner bowl
    2. On the front of the oven cavity below the control panel
    3. On the bottom of the control panel above the door
  • 1) 2) 3)
  • Determine if your range is affected by using one of the three options below:
    1. Use the chart listed above to see if your model number/serial number is affected.
    2. Use the online form, enter your model and serial number into the appropriate fields, and click "Submit." A notice will display if your range is affected.
    3. Call the Viking toll free recall number 877-929-2581, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST (please have your model number and serial number when calling).

IF YOUR RANGE IS AFFECTED, PLEASE FOLLOW THESE STEPS TO SCHEDULE A FREE REPAIR:

    1. Write down the model number/serial number of your range.
    2. Call the toll free recall number, 877-929-2581, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
    3. Be prepared to provide the following information:
      • Your name, address, telephone number and email address
      • Model number/serial number of your range

If your range is subject to the recall, Viking will arrange for an Authorized Service Company to contact you to schedule the free repair.

Your safety is of the utmost importance to Viking Range, LLC. We appreciate your support in this effort and apologize for the inconvenience.

Sincerely,
Viking Range, LLC