Product Support

Customer Support/Authorized Service

If you wish to followup on a previously scheduled request, or are in need of additional assistance, please see our escalation document below to ensure your needs are taken care of.

Thank you for being a proud member of the Middleby Residential family!

If you would like to start a new Product Service Request, please click the below link:

Product Service Request

For all Non Viking Brands Distributed CLICK HERE

Customer Care / Service Requests

Customer Care Inquiries
888-845-4641 / Press 3
customercare@middlebyresidential.com

In-Warranty Repair
888-845-4641 / Press 3
customercare@middlebyresidential.com

Inquiry on Open SVC Request
888-845-4641 / Press 3
customercare@middlebyresidential.com

Other Brand Inquiries
888-845-4641 / Press 3
customercare@middlebyresidential.com

SERVICE SUPPORT MANAGER
Rhonda Shuff
Direct: 888-845-4641 Ext: 2319
rshuff@middlebyresidential.com

CUSTOMER CARE MANAGER
Cheryl Goodis
Direct: 888-845-4641 Ext: 2365
cgoodis@middlebyresidential.com

CLICK HERE TO LOCATE AN
AUTHORIZED SERVICE COMPANY NEAR YOU

Parts Requests

Create a New Parts Order
888-845-4641 / Press 1
parts@middlebyresidential.com

Follow-up on Existing Order
888-845-4641 / Press 1
parts@middlebyresidential.com

RMA's & any other parts need
888-845-4641 / Press 1
parts@middlebyresidential.com

PARTS MANAGER
April Mowry
Direct: 888-845-4641 Ext: 2341
amowry@middlebyresidential.com

CLICK HERE FOR PARTS BREAKDOWNS
OR TO ORDER ONLINE

If you are unable to resolve your request by reaching out to support contacts listed above, please contact these individuals directly for additional assistance.

NATIONAL SERVICE MANAGER
Randy Vandewater
Direct: 909-662-3501
rvandewater@middlebyresidential.com

VP CUSTOMER SUPPORT
Jim Kramer
Direct: 678-546-2396
jkramer@middlebyresidential.com