Cleaning and Maintenance Questions

What do I use to clean the stainless steel on my Viking product?

For everyday use, start with hot, soapy water and a soft cloth. Wipe dry. Finish with a damp micro-fiber cloth. Make sure to rub in the direction of the grain/brushed finish.

For optimum appearance, use a stainless steel cleaner to remove smudges and fingerprints and follow up with a stainless steel polish to make unit shine. Cleaner and polish should not be used daily. Once every couple of weeks should be adequate.

How do I clean my burner grates?

Place the grates in a sink of hot, soapy water and let soak for 15-20 minutes. For tougher stains, add a cup of sudsy ammonia to the water. Make sure grates are thoroughly dried after each cleaning. After the cleaning process, Viking recommends lightly coating the bottom of the grates with a cooking spray and then blotting them dry. Refer to the Viking Cleaning Tips Sheet for more information.

How do I clean my 7 Series burner heads?

Mix Bar Keepers Friend® and water to make a paste. Coat area to be cleaned and leave for 30 minutes. Scrub the burner head with the green 3M® pad. It’s best to put the burner head on a hard surface with a towel under it, so it doesn’t scratch the surface. Apply pressure when scrubbing. Right side was cleaned using this method. NOTE: Not guaranteed to remove all stains. Stain strength varies depending on type of spill, temperature of burner head when spill occurred, length of time spill remained on burner, etc. Refer to the Viking 7 Series Range Burner Head Cleaning for more information

Are burner bowls and grate supports dishwasher-safe?

Yes. The burner bowls and grate supports are dishwasher-safe. Burner bowls and removable grate supports are only available on the 5 series VGIC model ranges.

How do I clean my griddle?

For quick, everyday cleaning, refer to the Viking Cleaning Tips Sheet.

What kind of oil do I use for the initial seasoning of the griddle on my 5 Series range/rangetop?

The protective coating must be removed before the 5 series range and rangetop griddle can be seasoned. Scrub the griddle plate with a mixture of one quart warm water and 1/4 cup white vinegar, using a blue Scotch-Brite™ pad. Dry thoroughly. Wash griddle with warm, soapy water. Rinse off and dry thoroughly. Season the griddle by thinly coating the surface with approximately 1/2 to 1 teaspoon unsalted vegetable oil. Apply to entire griddle using a paper towel or clean cloth. Let oil sit on griddle for approximately 1 hour and then wipe with a clean cloth or paper towel to absorb any residual oil. The griddle is now ready to be used.

The 7 series range and rangetop griddles do not have a protective coating on them and does not have to seasoned before use.

How do I clean the ceramic top on my electric freestanding range?

Any piece of equipment works better and lasts longer when maintained properly and kept clean. Cooking equipment is no exception. Your cooktop must be kept clean. Make sure all controls are in the “OFF” position. Cleaning of glass ceramic tops is different from cleaning a standard porcelain finish. To maintain and protect the surface of your new glass ceramic top, follow these basic steps:

For normal, light soil:

1. Rub a few drops of a glass ceramic cleaning cream to the cool soiled area using a damp paper towel.
2. Wipe until all soil and cream are removed. Frequent cleaning leaves a protective coating which is essential in preventing scratches and abrasions.

For heavy, burned soil:

1. Rub a few drops of glass ceramic cleaning cream to the cool soiled area using a damp paper towel.
2. Carefully scrape remaining soil with a single-edged razor blade. Hold the blade at a 30° angle against the ceramic surface.
3. If any soil remains, repeat the steps above. For additional protection, after all soil has been removed, polish the entire surface with the cleaning cream.
4. Buff with a dry paper towel. As the cleaning cream cleans, it leaves a protective coating on the glass surface. This coating helps to prevent build-up of mineral deposits (water spots) and will make future cleaning easier.

Note: Dishwashing detergents remove this protective coating and therefore, make the glass ceramic top more susceptible to staining.

How do you clean a Viking oven?

This question depends on the type of oven – manual or self -clean. The use and care instructions, which are available on this Web site, give details on how each model should be cleaned. Or you may refer to the Viking Cleaning Tips Sheet.

How often should I clean my Viking Hood filters?

Depending on your style of cooking, Viking generally recommends cleaning the dishwasher-safe baffle and mesh filters at least once a month. If you frequently fry, grill or wok cook, you may want to clean your filters more often.

For re-circulating hoods, you will need to replace the disposable charcoal filters every 6 to 12 months depending on your cooking habits. These filters are not dishwasher-safe.

As for Viking downdrafts, there is a filter alert/reset button on the control panel of the downdrafts. After thirty hours of use, the light comes on letting you know that it is time to clean your filters. The filters are dishwasher-safe.

How do I know when to replace the water filter?

When the order light is on, it is almost time to change the filter. When the replace light is on, a new water filter should be installed.

Where do I get replacement water filters for my Viking Refrigerator?

You may purchase replacement water filters at your authorized Viking dealer, from the Viking online store, or by calling the Viking online store at 1-877-834-8222.