Viking Reviews and Testimonials
"A little over a year ago, my husband (Kevin) and I decided to build a new home. Not long after we met with our builder, we also determined that - to the best of our abilities - we would purchase American-made products. We searched several options, until we discovered Viking. We were directed to a local distributor, who is very familiar with the Viking line, and he met with us on several occasions. When we finally selected the items we wanted for our new kitchen, the distributor had them shipped to his local warehouse where he held them until we were ready for the installation. I will never forget the day when our Viking appliances were delivered. We had ordered the 60" gas free-standing range with double ovens. It was quite a challenge for the appliance crew, along with help from the onsite construction crew, to get the range into the house and moved into its place between two cherry cabinets and against a backsplash of pale, olive-green glass tiles. Then came the Viking refrigerator, the Viking dishwasher, the Viking micro-wave oven and finally the Viking wine cellar. All of our Viking appliances are impressive - and they fit perfectly into the "old world" theme we chose for our home. I have always loved to cook, and with the new range, it's a joy to spend time in the kitchen. Since Kevin and I grow a large garden, every fall I do lots of home canning. Needless to say, our Viking appliances will get plenty of use. Thanks to Viking, our kitchen really is impressive!"
Viking is such a great company. From their products to their services, everything is fantastic. I highly recommend their appliances.
I would like to let you know how pleased my husband and I are with the excellent repair service experience we recently had with Mr. Arturo Gonzalez from AGS Appliance Service located at 350 Rt. 46 East in Rockaway, NJ. From the minute I called for service on our Viking dishwasher, I was impressed with their operation. Marie, who answered the phone, was extremely pleasant and helpful. Within 24 hours a mutually satisfactory appointment was set up for the following day. When Arturo arrived to fix our dishwasher, we were immediately impressed with not only his prompt assessment of the dishwasher problem, but his courteous manner. Needless to say, we have, over the years, dealt with (several repair service employees, both Viking's and other manufacturers', but Arturo is by far the most pleasant, respectful and efficient technician whom we have encountered. He is truly an asset to the Viking organization. P.S. Our dishwasher is working perfectly!
We just built a new home in Kansas. Viking appliances are not main stream choices here, but I had read about the 3 year warranty they provide, so I decided to go with the whole line. I got a Viking professional cooktop because I wanted induction. The dishwasher, refrigerator, microwave and range are what used to be called the D3 line (a little less expensive). I was somewhat apprehensive because I have seen quite a few negative reviews about Viking, but no other line offered the 3 years of warranty so I jumped in. I have been delighted with the quality and appearance. My dishwasher still dries plastic pretty well, and a lot of the higher end new dishwashers do not (just be sure to keep the rinse agent cup full). The induction top boils water in 45 seconds and the controls are very responsive to whatever I need to use the cooktop for. The oven has true convection and is very easy to use (just turn the dial to convection) and I can broil steaks with the door shut, which really cuts down on smoke in my kitchen. These appliances are good and I will definitely buy again.
Just want to say that I love my Viking range. I should have bought one years ago. I believe mine is 5 years old. It's fabulous. Thank you.
Heather W. Locke
A month ago I sent you a letter, by way of fax, listing my extreme frustration with my Viking products and my experience with Viking customer service and repair. I would like to follow up that letter with a letter of sincere gratitude for the recent service I received. While I expected some response from your company, I did not expect to be treated so well.
I was surprised and impressed when I received a phone call from customer service representative, Showanda Young, the day after I faxed my letter. She informed me that the needed replacement parts would arrive the next day and the technician, Scot Bedford, would arrive two days later to make the necessary repairs. Everything happened just as Ms. Young said.
Mr. Bedford spent a great deal of time in my kitchen making sure that my refrigerator and my ovens worked properly. My ovens are working better than they ever have. I am very appreciative of his expertise, attention to detail and his sacrifice to drive all the way to Iowa just for my problem.
I am grateful for the professionalism of Ms. Young, in particular. She was the first person who spoke to me when I was so frustrated and angry. Her professionalism was exemplary. Her follow-up phone calls were timely and pleasant. She is to be commended for representing Viking so well.
The only concern I have now is that I have not been billed. While I recognize that you may be trying to appease a disgruntled customer, I am happy to pay for services rendered and for parts purchased and replaced. If your intention is to absorb the cost of my repairs than I must thank you very, very much. Again, this is an unexpected kindness.
In my previous letter, I mentioned that I would strongly discourage my friends and acquaintances from purchasing Viking appliances. I would like to retract that statement. You have turned me into one of your biggest fans. I didn't think that was possible. You and your employees have my whole-hearted appreciation. I am proud to be an owner of fine Viking products.
Lynne Gorton Cropper
Pleasant Valley, Iowa
I intended to write you this letter two weeks ago when Mike Lacombe visited my house in Falmouth, Massachusetts to address concerns I had about a new Viking range which I had purchased about 8 months ago.
You would be able to read about the events that took place in the records. However, after using the oven for the first time, I found it barely heated. Viking asked me to call a certified Viking appliance repair company locally. They told me it needed a new panel which was installed after a couple of weeks. Then there were a few more issues with the temperature light flashing or not going off all. After 6 visits, the appliance repair people told me the temperature would go from 350 to as low as 307 in a cycle. As you can imagine, this temperature change concerned me as it would obviously effect the outcome of a meal.
I was put in touch with Mike, who was patient, genuinely concerned and full of knowledge about the stove. He felt it was important to come to my house to test it himself and assured me if there was a problem with the unit, Viking would not walk away from it. While here, he exhibited the same care and knowledge. In fact, he was passionate about the company, the product and the workings of it! He did all sorts of tests and in the end, came to the conclusion that the test done by the appliance repair person was probably not accurate and possibly their quick step to start replacing parts only made me assume the entire piece was defective.
Please know that Mike is a loyal, honest and extremely knowledgeable part of your company. he taught me so much about the product while here including giving me ideas of how to clean it, care for it, recipes and more!
It was a pleasure to have met with him. He has given me the confidence that the stove is not defective and actually works the way it should.
Thank you for having the great customer service you do!
North Falmount, Massachusetts
I am a Personal Chef and Cooking Instructor and I've always wanted a Viking range, finally purchased mine a year ago. I didn't really know what I was missing until I installed this range. It was worth it!