Outdoor Appliance Questions

Have questions about a Viking product? See our Frequently Asked Questions below for the answer you need. Still can’t find the answer? Viking has a toll-free number, 1-888-VIKING1 (1-888-845-4641), which consumers may call to speak with a representative on specific product or service questions.

Do the Outdoor stainless steel cabinets come with countertops?

No. The countertop for Viking outdoor stainless steel cabinetry must be supplied by locally supplied source.

Will my grill hold up in the outdoor elements?

Any piece of equipment will last longer and maintain proper operation when it is cared for and cleaned properly. See the Viking grill Use and Care manual to determine how to best care for each component. In general however, all Viking outdoor appliances are built to withstand the harsh outdoor elements. They are constructed of high grade, corrosion-resistant stainless steel. Each component must pass special outdoor testing in order to obtain proper certification. Every control panel graphic is laser-etched at the factory and will not smudge or run.

Will special care be required if my grill is placed in a high salt environment?

Under rare conditions, such as in an extremely salty environment, small amounts of rust may accumulate on stainless steel parts. These small amounts of surface rust can easily be removed by applying Soft Scrub® Gel to a damp sponge and wiping with the stainless steel grain. It is important to make sure you wipe with the grain for the most efficient removal of surface rust. It is more important to keep the outside surfaces of the grill clean in such environments and a Viking grill cover is highly recommended.

Does Viking offer a charcoal grill?

Not in the traditional sense. However the C4 Charcoal Ceramic Cooking Capsule works as smoker and grill all in one. The unit may be used to smoke long term items such as beef brisket and ribs, or it may be used as an open unit to cook burgers and steaks.

Does Viking offer products primarily dedicated to smoking BBQ?

Yes. Viking has several products built specifically for the smoking enthusiast. The VEOS built-in electric smoker oven cooks with heat, water vapor, and smoke for perfectly textured meats. As mentioned above, the C4 cooker may be used as a smoker and runs completely on natural lump or briquette charcoal. Finally, the latest innovation from Viking gives you the Gravity Feed™ Outdoor Smoker. These heavy-duty smokers offer maximum capacity and championship BBQ results.