Recall Help

PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE IF YOUR RANGE IS SUBJECT TO THE RECALL:

• Locate the model number/serial number on the rating plate on your range which is located in one of three places as noted below:
  1. 1. On the left side panel under the left front grate support/ burner bowl
  2. 2. On the front of the oven cavity face frame below the control panel
  3. 3. On the bottom of the control panel above the door
• 1) 2) 3)
• Determine if your range is affected by using one of the three options below:
  1. 1. Use the chart listed above to see if your model number/serial number is affected.
  2. 2. Use the online form, enter your model and serial number into the appropriate fields, and click "Submit." A notice will display if your range is affected.
  3. 3. Call the Viking toll free recall number 888-566-2512, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST (please have your model number and serial number when calling).

IF YOUR RANGE IS AFFECTED, PLEASE FOLLOW THESE STEPS TO SCHEDULE A FREE REPAIR:

• 1. 1. Write down the model number/serial number of your range.
  2. 2. Call the toll free recall number, 888-566-2512, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
  3. 3. Be prepared to provide the following information:
     • •Your name, address, telephone number and email address
     • •Model number/serial number of your range