Cooking Appliance Questions

Have questions about a Viking product? See our Frequently Asked Questions below for the answer you need. Still can’t find the answer? Viking has a toll-free number, 1-888-VIKING1 (1-888-845-4641), which consumers may call to speak with a representative on specific product or service questions.

What is the difference between a Viking open burner and a Viking sealed burner?

Viking began “commercial-type” cooking for the home with its stainless steel open burner design. These burners are like those used in commercial kitchens. The open burner provides superior performance from a high searing heat all the way down to a gentle simmer. Each open burner breaks down so the grates, burner bowls, and grate supports can be taken to the sink and soaked as needed.

Viking sealed burner ranges provide the same superior performance of the open burner ranges, but the cleaning process is different. The sealed burner ranges have an exclusive one-piece tooled and porcelainized top that contains any spillovers. Grates can be removed for soaking as needed and the rest of the cooking surface is easily wiped out for easy clean-up.

Are burner bowls and grate supports dishwasher-safe?

Yes. The burner bowls and grate supports are dishwasher-safe.

What is the highest BTU rating for a Viking gas burner?

The Viking 18,500 BTU burner is one of the highest in the industry.

Can ranges be converted to LP gas?

Yes, all ranges may be ordered for Natural or LP gas. Natural gas ranges may be field converted to LP with a standard regulator. If field conversion is needed for a natural gas range, the optional LP Kit should be ordered. LP ranges however, may not be field converted at this time.

How do I clean my griddle?

For quick, everyday cleaning, gently scrub club soda over warm griddle surface. Refer to the Viking Cleaning Tips Sheet for more information. For a more thorough cleaning, the Viking Griddle Cleaning Kit is available for order here on the Viking Website or by calling the Viking Online Store at 1- 877-834-8222.

How much spillover is the gas cooktop capable of holding?

The Professional cooktop is able to hold up to 4½ cups per section and the D3 continuous grate cooktop holds 6 cups per section.

How do I clean my burner grates?

Place the grates in a sink of hot, soapy water and let soak for 15-20 minutes. For tougher stains, add a cup of sudsy ammonia to the water. Make sure grates are thoroughly dried after each cleaning. After the cleaning process, Viking recommends lightly coating the bottom of the grates with a cooking spray and then blotting them dry. Refer to the Viking Cleaning Tips Sheet for more information.

Which oven should I buy, electric or gas?

This is strictly a personal preference and the type of cooking commonly performed should be taken into consideration. Viking gas ovens, with the Gourmet-Glo™ Infrared Broiler, are great if broiling and single rack baking is mostly used. An electric oven, with the patented Vari-Speed Dual Flow™ convection system, is perfect for multiple-rack baking. It is important to research both types of ovens in order to decide on which type fits they type of cooking most desirable to the individual.

How do you clean a Viking oven?

This question depends on the type of oven – manual or self clean. The use and care instructions, which are available on this Web site, give details on how each model should be cleaned. Or you may refer to the Viking Cleaning Tips Sheet.

How hot does the oven get during self-clean and how long does the cycle last?

Temperatures reach between 850 to 900° F in order to vaporize food particles and turn them into ash. The self-clean feature generally lasts 3 to 3½ hours depending on the model with an additional 30 minutes of cool down period required.

Is the outside of the oven door safe to touch during self-clean?

Yes. All Viking ovens are certified safe by the CSA certification agency which stipulates they do not reach "unsafe" temperatures on the outside.

What is the preheat time for Viking gas and electric ovens?

All Viking gas and electric ovens normally reach the desired temperature in roughly 10 minutes.

Can the Viking microwave be installed over built-in wall ovens?

Yes, a microwave can be installed over built-in wall ovens. A Viking warming, storage or microwave drawer below the oven are all great options.

How does induction work?

Induction cooking utilizes magnetic energy. Induction elements generate a magnetic field, which reacts with the iron in the base of the cookware, instantly transforming the pan into the heat source. The energy transfer stops just as quickly when the cookware is removed, leaving the cooktop surface cooler to the touch than traditional electric cooktops.

What cookware is suitable for induction?

All Viking cookware is designed to perform with induction. Stainless steel, enamel and cast iron are usually induction friendly, while copper, glass, and aluminum are not.

Can an oven be installed underneath the cooktop?

Yes, an electric oven can be installed underneath a Viking gas or electric cooktop. Please refer to the installation instructions for the specific cooktop for dimensions.