Recall Help
RECALL FORM
RECALL DETAILS
CPSC FAQS
RECALL DETAILS
CPSC FAQS
PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE IF YOUR RANGE IS SUBJECT TO THE RECALL:
- Locate the model number/serial number on the rating plate on your range which is located in one of three places as noted below:
- 1. On the left side panel under the left front grate support/ burner bowl
- 2. On the front of the oven cavity face frame below the control panel
- 3. On the bottom of the control panel above the door
- 1) 2) 3)
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Determine if your range is affected by using one of the three options below:
- 1. Use the chart listed above to see if your model number/serial number is affected.
- 2. Use the online form, enter your model and serial number into the appropriate fields, and click "Submit." A notice will display if your range is affected.
- 3. Call the Viking toll free recall number 888-566-2512, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST (please have your model number and serial number when calling).
IF YOUR RANGE IS AFFECTED, PLEASE FOLLOW THESE STEPS TO SCHEDULE A FREE REPAIR:
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- 1. Write down the model number/serial number of your range.
- 2. Call the toll free recall number, 888-566-2512, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
- 3. Be prepared to provide the following information:
- •Your name, address, telephone number and email address
- •Model number/serial number of your range