Viking Reviews and Testimonials

I just have to write to you because I just can’t say enough about what great customer service I have experienced in dealing with you. I read some not so flattering things about Viking and repairs but your nothing like what I have read. To lend some credibility to my statement, about knowing what good customer service is, please let me tell you what I do for a living. I’m a Nissan Automotive Service manager in the largest Nissan dealership in Maine, New Hampshire and Vermont and the 3rd largest in Massachusetts. We are located in sunny Manchester, NH and my goal here is to supply the kind of service you just delivered to me, to every one of my customers. We do a pretty good job of it but you went above and beyond with my strange situation. Honestly. if you were close by I would be trying to steal you away. I hope you can share this with your supervisor so that he or she may read my email and give you a well-deserved pat on the back or better yet a raise. Thanks again for all you have done for the Briggs family!
 
Chuck Briggs
Lee, New Hampshire - May 02, 2013
To whom it may concern, Hello, I just wanted to send a quick email and let you know about my customer service experience with one of your reps. I called on behalf of my employer who recently remodeled his kitchen and was missing a part to his refrigerator/freezer. The woman I spoke to was so sweet, helpful and kind. She went out of here way to try and find out some information for me that I'm certain is not common. She was just so pleasant and I wanted to let you know. This Reps name is Sally at extension 1004. I am a young professional and currently cannot afford your products at this time, but when I can you will have a loyal customer in me!
 
Victoria Cooley
May 15, 2013

My name is Jaime Dominguez and I am the assistant to Janet Jones. Janet had to order some cosmetic part replacements for her microwave and wall oven at the end of last year. The process has been a bit tedious since these parts take longer to arrive and Janet is anxious to have these appliances fixed.

Showanda has been of amazing help. She has been attentive, kind, assuring and has had fantastic follow up. I have worked in customer service for 23 years and know how difficult it can be, especially when you are trying to resolve an issue for a customer. Many times, you can only do so much and still receive the brunt of their frustration.

Exceptional customer service is rare these days and it is so refreshing to have someone that does such an amazing job.

She is wonderful and we are grateful to have her continue to assist us.


 
Jaime Dominguez
Los Angeles, California
I just want to say a "BIG" thank you once again for your help in the repair of my Viking double oven wall unit. The technician was here this morning and everything is now working just fine. I appreciate your time and professionalism. It was a pleasure dealing with [Sallie] and experiencing outstanding customer support and service. Viking is fortunate to have [Sallie] on their staff.
 
Debbie Israel
I would like to thank Lakenya Thomas, Customer Support Rep. for the great service she provided me with. She handled my issue with great skills. Lakenya is an asset to your company. Thank you for all your help in resolving my hinge issue on the door of my Viking refrigerator.
 
Dennis Scipione
St. Petersham, Massachusetts
At home I used to have to get down and lie on my stomach on the kitchen floor to use the broiler on my old stove. I installed the Viking 30" professional stove and oven and the professional microwave. Not only am I able to cook better, my disabled knees love this broiler!!
 
Robert D.
Santa Rosa, California
I replaced every appliance in my kitchen with Viking Professional Series. I love my induction cooktop and will never have anything else. The oven capacity makes cooking enjoyable.
 
Cindy S.
Oneonta, New York
"I love to cook and I love my stove. I got it several years ago and it quickly became my favorite appliance. It is so perfectly designed. The gas rings are wide so the heat goes up the sides of the pan and then down instead of focusing the heat on the bottom of the pan which leads to burning and scorching. Although I love the way it looks, I did not buy it for it's appearance. I bought it for it's function. The cast iron grates cover the top so pots and pans are easy to slide on and off burners. Each burner has a simmer setting which is so slow you can cook a roux all day long without having to be concerned about it. Even though my new house in Texas has a generic five burner gas cooktop, I am pulling that out and replacing it with my Viking. And since there are already two built in ovens, I will have three ovens so we will be baking up a storm! The entire top comes off in pieces so it is easy to clean. And another feature that is really nice for messy cooks for me, is a pull out stainless tray that sits under the burners to catch up any spillage. This makes clean up a snap. So I can honestly say that my stove is a favorite thing. In fact ~ between you and me, if I had to choose between my husband and my stove, it might be a difficult choice!"
 
Susan F.
Boise, Idaho