Viking Reviews and Testimonials

We are writing to express our satisfaction on a warranty claim we made beginning some years ago on our Viking dual convection oven. We have had trouble with it sealed since we purchased it.

The Viking representative assigned to our customer service case was Ms. Lakenya Thomas. We want to let the company know that Ms. Thomas was exceptionally helpful and courteous to us. She was also very professional and patient throughout our matter. We were not passed around, nor was our matter minimized by Ms. Thomas.

We felt it as important to let you know how much we appreciated Ms. Thomas and her assistance in this matter. In the end, she was able to facilitate a fair settlement with us.

I won't bore you with a litany of all of our travails with my Viking range, but until we contacted Showanda Young, did we feel that our concerns were being heard. Showanda is patient, courteous and efficient. Once she was apprised of our situation, she took the matter in hand and made sure it was acted upon quickly. She returned our calls and emails promptly and made us feel that we were important. We think Viking is very fortunate to have her in its employ and that her work as a Customer Support Representative should be recognized.

We cannot thank her (and through her, Viking itself) enough.

In November 2008, we moved into our house quite excited about everything especially with our new and updated beautiful appliances. Among other things, we have purchased several Viking appliances, a modern look double oven, an induction stovetop plus a lovely hood. Since our induction stovetop needed special pots and pans, I was not able to try and use the stove until many months later. From the first time I used the stove, only 3 of the burners were working and since I had smaller pots I assumed I needed bigger pots and pans for the large burners. I have a separate smaller kitchen that I used for daily cooking so I seldom used the Viking stove which is in my formal kitchen. For several years, I used the Viking stove maybe a total of 5 or 6 times and then in September last year, I tried to use it again and I noticed that only one burner was working and the red light was constantly blinking. I called your company and they referred me to a local service shop who gave a very expensive estimate to repair it. My husband and I were so frustrated and shocked thinking that we bought something expensive and have not even used its worth.

That is my real story and I knew I had very little chance to get your company to believe my story. I called your company again to ask for repair coverage/cost assistance. I talked to Jamie and told her my story expecting that our conversation will end the first time we talked. Jamie was very professional, courteous and patient in listening to me and most of all, she believed me and told me that she will try to find out from her management of there is anything you can do for me. This is so far-fetched that someone trusted and believed someone on the phone and I am so thankful that there are still people that listen and trust people. My stove is now fully operational and I hope to use it as much as I can, of course, cautiously, because I want to keep it for a long time. Jamie has been so patient with my calls, explaining the status of my request every time I called and finally helping us out to get our stove repaired with us just paying for the labor.

It was a very memorable and most satisfying experience to work with Jamie and we could not pass this opportunity to voice our most sincere appreciation and special commendation for Jamie. Please convey our deepest appreciation and thanks. She is truly the best role model for what she does at your company.

I want to bring your attention to the fantastic help that Jamie Phillips provided on a recent phone call. I had been looking for information on my Viking range for some time and no one was able to help me find it.

Jamie took the time and was diligent in finding the information for me. I am converting my range from propane to natural gas and could not get it done without the information Jamie supplied.

She was a great help and I am a very happy customer.

I want to thank you and all the members of your Viking Team for the replacement oven. All of the individuals and companies that we contacted are very professional and my wife and I appreciate all of your attention to detail.

The installers, South Shore Installers, were excellent in their work. They arrived on the date they promised and replaced the original oven with the new very efficiently. They respected our house and were very careful in how they removed the original oven and installed the new in the space that was built into our kitchen.

I also want to thank the Poirier Service Corporation of Norwood, Massachusetts for their time and effort to identify the original problem and proposing this resolution. I do not have their email address for correspondence or I would have included it on this message.

I also want to thank [Sophia] personally for [her] extremely professional approach to this matter. I have attached this note to the email stream so that I can demonstrate how good the service was to our request.

Please understand that the oven is a very integral part of the kitchen for which my wife is extremely attached. Making her happy with the new oven makes my day. I really thank you for all you did to make this work out for us.