Viking Reviews and Testimonials

I LOVE my suite of Viking Professional line Appliances - not only do they look fantastic, but cooking and cleaning is a breeze! (In my kitchen we have a Viking microwave/vent hood, side-by-side refrigerator, dishwasher and gas range oven in stainless steel.) They are so fun to use, my husband has been helping in the kitchen a lot more! He remodeled the kitchen and laundry/butler room, and even put an additional Viking dishwasher in for when we entertain!

We are now in the process of remodeling the den and are planning to include a beverage bar complete with a Viking mini-fridge, wine cooler and ice maker! I had been asking to get Viking Appliances for well over 10 years; my husband questioned the cost per appliance versus less expensive brands. He would try to convince me that other less expensive brands were a better choice because he thought kitchen appliances were all the same basically. (My husband is a car guy, so to me, that was like saying a Studebaker and a Rolls Royce were the same - they both transport!) I frequently would get him to look at these Viking beauties in the showroom, but it would always come back to the costs. I discovered that he was doing research on these appliances on his own. Much to my surprise, he began to tell me about the positives of what he was learning from that research!

When we moved into our current home, the kitchen was barely tolerable; I HATED going in there...old, ugly, mismatched appliances that came with the house and they were not reliable - I had a double-oven wall unit (from a different company) with a turkey, side dishes and pies baking, and had a house full of guests. It was a disaster; those other brand ovens completely quit working in the middle of that dinner preparation! I was scrambling to come up with something to help the situation, it was embarrassing and disappointing to say the least! Not long after that, we began the remodeling of the kitchen and laundry/butler room. This time, my husband enthusiastically agreed upon the Viking appliances! Now I love spending time in the kitchen and my husband does too! He saw how much fun I was having and wanted to get in on it also! My husband now tells me that if we ever move again, we will get Viking appliances, if they are not already there! I even have several small Viking kitchen appliances; Viking takes food preparation to a whole new level of enjoyment and ease!


 
Cindy Richardson
Tyler, Texas - October 13, 2013

As the CEO of a service company, for over 25 years, I am often called upon to speak to customer service issues as they pertain to my industry. However, there are many common threads that connect ALL service industries. The reality, for anything that is "man-made", is that most material items may eventually be the subject for service or replacement. As a manufacturer, it is an obligation to honor warranty status as it pertains to defects within a specified period of time. Many people tell me that their "customer service" experiences are disappointing in most cases. This factor of disappointment is often the result of a "lack of customer service".

IMHO, Jamie Phillips has exemplified the best of what is possible for a customer service representative. Let it be known, that in my case in particular, it was indeed Jamie who worked hard and diligently throughout my Viking outdoor grill issues.  As my frustration levels increased, Ms. Phillips maintained her commitment to me/the customer, and was relentless in her efforts to get to a point of resolve. The Viking company can thank Ms. Phillips for recovering me as a customer.

Although my experience was frustrating, causing great inconvenience to me for nearly an entire season, Ms. Phillips maintained a clinical AND reassuring posture despite the very high levels of frustration. In closing, I hope this letter reaches all the powers that be, that there is someone in Viking's employ who should be noted, commended, and definitively recognized as a shining example of what is best in a customer service context.


 
Corey Davidson
Plainview, New York - October 10, 2013
We had remodeled our original home 15 years ago. At that time we installed a Viking stove / range that was great. We sold our home of 30 years one month ago and moved downtown to a new condo. All the appliances are Viking, two ovens, stove top, refrigerator, wine / beverage center, and finally dishwasher. We are very excited, and having Viking appliances help seal the deal!
 
Dan Kaminski
Milwaukee, Wisconsin - September 29 2013
Jamie, the service rep I dealt with to get the door and temp problems fixed, did a great job.  She made sure the two issues would be fixed in one appointment. Then Miss Jamie followed up with me last week after the service was complete, and while I was out of the office on sick leave last week, all week, dealing with my abdominal/intestinal issues, and then again on Monday.
 
Steven Eggert
Baltimore, Maryland - September 25, 2013
I have been so pleased with all of my Viking appliances. I would highly recommend them for their impressive design and superior quality performance.
 
James Byrd
Richton, MS - September 23, 2013
For the past few years I have been the proud owner of a Viking Free standing Side by Side Refrigerator and Dishwasher and I can't say enough wonderful things about these 2 appliances. The refrigerator is a dream and the dishwasher is so quiet that I have to put my hand on it to see if it's running! Dishes come out sparkling clean and good and dry. My plan is to complete my Viking collection with the purchase of my dream appliance - a Viking open burner range sometime soon - then my kitchen will be complete!
 
Karen Welborn
Greenwood, Mississippi - September 22, 2013
When my husband and I bought our home we decided to remodel the kitchen. We purchased a full Viking Professional kitchen. We could not be happier with our decision. It not only performs well it looks beautiful in our home. I am most proud of the dual fuel range, which cooks my food quickly and evenly. I also love that their products are made in the U.S.A. I would definitely recommend this product to anyone.
 
Katherine B.
Starkville, Mississippi - September 22, 2013
We have a VGCC5304BSS in our newly remodeled kitchen. I love the oven on this unit and it bakes so even. Having had an electric oven before, I was skeptical of the change, but have been very pleased with it! Would highly recommend this one!!!!
 
S. Robertson
Greenwood, Mississippi - September 22, 2013