Viking Reviews and Testimonials

Hello... I have been dealing with a customer support representative with Viking getting a resolve to issues with our Viking oven, her name is Shanna Flanagan. She has represented your company in a manner that my wife and I feel has been extremely friendly, efficient and beyond what would normally be expected. She is a fantastic asset to your company. If everyone took the same great attitude that she does the world would be in a better place. If she worked for me I would promote her and give her a raise in pay for her efforts to resolve the issues we had with our Viking range. I would be more than happy to purchase another Viking product just because of Shanna Flanagan. Thanks
Brian and Mary Evoy
December 05, 2013
Before staying home to raise a family, I worked in customer service with a software company for 15 years. Dealing with problems on a daily basis can be challenging. However, the sense of accomplishment when fixing problems and helping the customer made it rewarding. Our Viking oven was a great addition to our kitchen. I love the way it cooks. When a few weeks before Thanksgiving we discovered the lower oven not heating, I was a little apprehensive about getting it fixed in time to host our Thanksgiving dinner. The help you gave me with our Viking oven was one of the best customer service experiences ever! Your attitude, commitment and follow-up on the replacement of the defective control board was fantastic. I felt like you were right by my side taking care of me every step of the way. I want to make sure the management team at your company realizes how lucky they are to have you working there. You are a great front line representative for your company and took great care to make sure I was completely satisfied. I will highly recommend Viking to my friends. Thanks again for helping me!
Kathy Brainard
December 2, 2013
To comment on Sallie Greenleaf. After several years of bad experience with previous staff at Viking, no one had helped to get my self-cleaning oven fixed until Sallie. Not only did she give me results but recommended a wonderful genius repairman namely Roy's Appliance Service in Kennewick, WA. After 7 years of trying, my oven cleaning feature is finally working and I owe it to Sallie Greenleaf. She is a asset to your company as a customer service representative and deserves some recognition for this. Thank you Sallie for all your caring phone calls and getting the job done.
Nellie Martenson
November 27, 2013
We reported an icing problem with our Viking fridge this past January, the month before the warranty ran out. This took some time to correct but Viking fulfilled their promises and we are very happy customers. The customer service people in Greenwood, MS were great and kept us informed of their plans and actions all along the way. Thank you all at Viking for the wonderful service you provided.
Jim Lamar
Spicewood, Texas - November 23, 2013
Every time I go to my Viking kitchen in Paradise, I feel like Queen for a Day! The whole set up is the best experience ever. And our dear friend and chef at Katie's Restaurant, Scot Craig praises "the whole set up is really cool. The quality of the equipment as in all Viking products is unsurpassed. Favorite item cooked on it were the char-grilled oysters!
Mary Matalin
New Orleans, Louisiana - November 22, 2013
I recently contacted Customer Support and was fortunate to get Shana Koch. Ms. Koch found a way to get a picture of the inside of the freezer compartment with an ice maker. She then followed up with me several times to make sure that I had received the picture and had all the information that I needed. Ms. Koch was pleasant, polite, and persistent in her efforts to get me the information that I requested. You have a valuable employee in Ms. Hoch. Viking benefits from having such an employee. Thank you for the excellent customer service.
Rebecca Weatherford
November 22, 2013
I'm in love with my rangetop! I regret not buying one before! Thank you for making such a good product!
Edna Molina
Salinas, California - November 20, 2013
We have built our entire heavy-cooking kitchen with Viking appliances, and are loving it every day we use it. Great quality, very customizable, and perfect for our household. Shortly after we built our house, we got the kitchen featured in Trends Magazine. We live in Singapore, and having a 'dry' kitchen for simpler cooking and preparation and a 'wet' kitchen for heavy (Asian) cooking is not unusual. Only with the Viking ranges, wok-cooker and grills were we able though to create the mix of practicality and professional look and feel that we wanted.
Stefan Masuhr
Singapore - November 17, 2013